Technical Support Lead

2 weeks ago


Selby, North Yorkshire, United Kingdom Edmund Optics Full time

At Edmund Optics, we are seeking an experienced Technical Support Lead to join our EMEA team. This role is responsible for managing the Product Support Team with the aim of maximizing customer satisfaction and revenue growth.

About the Role

The ideal candidate will have a strong background in technical sales and product support, with a minimum of three years' experience. They will be knowledgeable about sales and support processes, fluent in English, and willing to travel occasionally.

We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including company pension scheme, private medical & dental insurance, and extensive training and development opportunities.

Key Responsibilities
  • Manage and develop the Product Support Team to achieve customer satisfaction and revenue growth.
  • Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed.
  • Work towards continuous improvement of sales processes and customer journey.


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