Technical Sales and Support Expert
6 days ago
Edmund Optics is seeking an experienced Technical Sales and Support Expert to join our team. The successful candidate will be responsible for managing the Product Support Team with the aim to maximize customer satisfaction. Key responsibilities include team structuring for operational effectiveness, day-to-day team management, and increasing regional customer satisfaction.
Responsibilities
- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.
- Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
What We Offer
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
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