Product Support Team Manager

2 days ago


Selby, North Yorkshire, United Kingdom Edmund Optics Full time

We are looking for a skilled Product Support Team Manager to lead our EMEA team at Edmund Optics. This role involves managing the Product Support Team to maximize customer satisfaction and revenue growth.

About the Job

The successful candidate will have a strong background in technical sales and product support, with a minimum of three years' experience. They will be knowledgeable about sales and support processes, fluent in English, and willing to travel occasionally.

The salary for this role is estimated to be around £70,000 - £90,000 per annum, depending on experience, plus a range of benefits including company pension scheme, private medical & dental insurance, and extensive training and development opportunities.

Responsibilities
  1. Manage and develop the Product Support Team to achieve customer satisfaction and revenue growth.
  2. Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  3. Assist the Product Support Team with complex technical inquiries as needed.
  4. Improve sales processes and customer journey continuously.


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