EMEA Product Specialist
2 weeks ago
The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.
This role requires a highly competent and skilled individual who can manage and develop a team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
The successful candidate will have minimum three years experience in technical sales and/or product support, knowledgeable about sales and support processes, and fluent in English.
Main Responsibilities:- Develop and implement strategies to improve sales process and customers journey with Edmund Optics.
- Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
A competitive salary of £60,000 - £80,000 per annum.
Company pension scheme.
Private medical & dental insurance.
Extensive training and development opportunities.
Subsidized gym membership.
Cycle to Work scheme.
Company events.
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