EMEA Product Specialist

2 weeks ago


Selby, North Yorkshire, United Kingdom Edmund Optics Full time
About the Role:

The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.

This role requires a highly competent and skilled individual who can manage and develop a team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.

The successful candidate will have minimum three years experience in technical sales and/or product support, knowledgeable about sales and support processes, and fluent in English.

Main Responsibilities:
  • Develop and implement strategies to improve sales process and customers journey with Edmund Optics.
  • Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.
Benefits Package:

A competitive salary of £60,000 - £80,000 per annum.

Company pension scheme.

Private medical & dental insurance.

Extensive training and development opportunities.

Subsidized gym membership.

Cycle to Work scheme.

Company events.



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