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Front Desk Associate

2 months ago

Central London, United Kingdom Thistle Full time

About the Role:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at The Kingsley by Thistle. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience from the moment they arrive to the moment they leave.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary documentation is completed accurately and efficiently.
  • Manage the front desk area, maintaining a clean and organized environment and ensuring that all necessary supplies are available.
  • Work effectively as part of a team to achieve excellent customer satisfaction and hotel performance.
  • Participate in ongoing training and development to improve skills and knowledge in areas such as customer service, communication, and problem-solving.

What We Look For:

  • A passion for delivering exceptional customer service and a desire to learn and grow with our team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • A proactive and flexible approach, with the ability to work effectively in a fast-paced environment.
  • A commitment to maintaining high standards of quality and attention to detail.
  • A willingness to learn and adapt to new systems and processes.

What's in it for You:

  • Opportunities for career development and progression within our company.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and supportive team.
  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
  • Interest-free season ticket loans (conditions apply).
  • Access to a 24/7 Employee Assistance Program.
  • Pension and Healthcare Schemes.
  • Wagestream - get access to earned salary before payday.
  • Paid volunteering days.
  • Generous recommend a friend scheme.
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
  • Great Recognition program.