Customer Success Strategist

5 days ago


Marlow, United Kingdom SAS - Global Full time
About SAS
SAS is a global leader in data and AI technology, empowering customers to transform data into intelligence and answers. With our innovative software and services, we inspire customers worldwide to unlock the full potential of their data.

Job Description
The Customer Success Team at SAS seeks an experienced Sr. Customer Success Manager to establish strong relationships with customers and drive adoption of our software solutions. As a trusted advisor, you will work closely with customers to understand their business and IT challenges, develop tailored adoption plans, and deliver exceptional customer experiences.

Responsibilities
* Serve as primary post-sale contact for customers, developing strong relationships and ensuring seamless delivery of services.
* Collaborate with customers to define success metrics, develop comprehensive adoption plans, and exceed expectations.
* Work with internal stakeholders to design and implement customer success plans, leveraging various content, events, email, social media, and innovative campaign approaches.
* Build reports and analytics to provide key business insights, driving data-driven decision-making.

Requirements
* Previous experience in a similar role within the technology/software industry.
* Bachelor's or master's degree in a technical or business subject, or equivalent qualification.
* Knowledge of Data Management, Analytics, and/or AI (Artificial Intelligence), with technical knowledge of SAS being a distinct advantage.
* Excellent communication and relationship-building skills, with ability to travel to client meetings.

Earn up to £60,000 per annum

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