B2b Customer Service Executive

6 months ago


Marlow, United Kingdom Trinity Resource Solutions Full time

Elevate your career in the charming town of Marlow, where a leading company is seeking a skilled B2B Customer Service Executive.

As a pivotal member of the customer service team, you will be instrumental in fostering robust relationships with business clients, ensuring their satisfaction and loyalty. Your role will be integral to the smooth operation of the company, providing a seamless experience for every client interaction.

**Key Responsibilities**:

- Deliver exceptional customer service to business clients, maintaining a warm and professional demeanour.
- Process orders with precision, ensuring all client needs are met efficiently.
- Manage client inquiries, providing timely and accurately
- Collaborate with various departments to resolve any issues swiftly, guaranteeing client satisfaction.
- Maintain records of all customer interactions, orders, and transactions.

**Requirements**:

- Proven experience in B2B customer service and order processing.
- Strong communication skills, both written and verbal, with an ability to convey information clearly.
- A track record of handling customer inquiries with patience, empathy, and understanding.
- Competency in using CRM systems and order processing software.
- A proactive approach to problem-solving, with a focus on delivering solutions that enhance customer relationships.

**Benefits**
- **25 days annual leave plus Bank holidays**:

- **Hybrid working (on completion of probation)**:

- **Private Medical and Dental Insurance** (single cover), on successful completion or probation period
- Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
- **Gym subsidy** that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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