Customer Service Representative

3 days ago


Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time
About the Role

We are seeking an experienced Customer Service Executive to join our team in Marlow. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.

Job Description

This is a full-time opportunity that involves dealing with high volumes of inbound calls and emails. You will work closely with internal stakeholders, including Sales and Marketing, Logistics, and After-Sales Support, to manage queries and resolve issues efficiently.

Key Responsibilities
  • Manage direct customer orders and deal with general enquiries, complaints, returns, and delivery tracking queries
  • Communicate effectively with customers via telephone or electronically via CRM systems
  • Evaluate and escalate complex customer complaints to relevant stakeholders for resolution
  • Collaborate with internal teams to improve the efficiency of the customer service process
Requirements

To be successful in this role, you will need:

  • Previous experience in a customer-facing position, preferably in a call centre or sales environment
  • Strong communication and problem-solving skills, with the ability to work under pressure
  • Knowledge of CRM systems and data entry skills
  • A self-motivated approach to work, with a passion for delivering excellent customer service
Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Estimated Salary Range:

£25,000 - £35,000 per annum, depending on experience.



  • Marlow, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2404-533646** Customer Service Representative - Dutch Speaking Rate: Negotiable **Job Type**: Contract Location: Marlow **Title**: Customer Service Representative - Dutch Speaking **Location**: Marlow, Berkshire - Hybrid **Duration**: 12 Month Contract - chance to extend/make permanent **Pay Rate**: £14.00 - £15.00 Per Hour...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    About the Role:This B2C Customer Service position is an exciting opportunity to join our client, a leading organisation, in the UK market.As a key member of the team, you will be responsible for delivering exceptional customer service through various communication channels, including telephone and electronic means.You will manage direct customer orders,...


  • Marlow, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, answering questions and resolving queries in a professional and courteous manner.Efficiently process deliveries, restocking shelves and maintaining a clean...


  • Marlow, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, responding to customer queries and requests in a professional and friendly manner.Efficiently manage deliveries, restocking shelves and maintaining a clean...


  • Marlow, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.Key...


  • Marlow, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, responding to customer queries and requests in a friendly and efficient manner.Work efficiently to receive and process deliveries, maintaining a high level of...


  • Marlow, United Kingdom S4 Personnel Ltd Full time

    Job Title: Aftersales AdvisorS4 Personnel Ltd is seeking a skilled Aftersales Advisor to join their team. As an Aftersales Advisor, you will be responsible for providing exceptional customer service and support via various channels including live chat and WhatsApp.Key Responsibilities:Identify up-sell opportunities and ensure accurate customer records.Work...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    Job Title: Commercial Support AdministratorJob Summary:We are seeking a highly organized and detail-oriented Commercial Support Administrator to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, responding to billing queries, and creating accurate reports for customers.Key Responsibilities:Respond...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Bucks & Berks Recruitment PLC in Marlow.Key Responsibilities:Lead a team of customer service representatives to deliver exceptional customer experiences.Develop and implement customer service strategies to improve customer satisfaction...


  • Marlow, Buckinghamshire, United Kingdom Bucks & Berks Recruitment PLC Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive in Marlow.The successful candidate will have previous experience in customer services or a call centre, with excellent communication and problem-solving skills.As a key member of our team, you will be responsible for providing exceptional...


  • Marlow, United Kingdom Redpanda Fulfilment Ltd Full time

    **CUSTOMER SERVICE SUPERSTAR! JOIN THE REDPANDA FULFILMENT TEAM (MARLOW)Do you thrive on keeping customers happy?**Redpanda Fulfilment, a leading warehousing and logistics company based in Marlow, is seeking a passionate and organized Customer Service Representative to join our team!**What you'll be doing**: - Be the friendly face (or voice) of Redpanda,...


  • Marlow, Buckinghamshire, United Kingdom Impellam Group Full time

    Key Responsibilities:Manage customer complaints regarding pharmaceutical products, ensuring timely and effective resolution.Collaborate with internal stakeholders, including Medical Information, Regulatory Affairs, and Pharmacovigilance teams.Conduct follow-up activities to gather necessary information and escalate complex complaints.Communicate outcomes to...


  • Marlow, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our friendly team as a receptionist at Avery Healthcare.Your FocusYour focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, providing a range of administrative services.ResponsibilitiesAnswering the...


  • Marlow, United Kingdom Avery Healthcare Full time

    About the RoleAs a Receptionist at Avery Healthcare, you will be the first point of contact for our residents and their families. Your focus will be on providing professional, high-quality customer service and administrative support to ensure the smooth operation of our care home.Key Responsibilities• Answering telephone calls and responding to enquiries...


  • Marlow, United Kingdom Avery Healthcare Full time

    About the RoleAs a Receptionist at Avery Healthcare, you will be the first point of contact for our residents, visitors, and staff. Your focus will be on providing professional, high-quality customer service, responding to enquiries, and redirecting calls to relevant staff. You will also be responsible for completing reception-related administration,...

  • Customer Service

    5 months ago


    Marlow, United Kingdom BBO Recruitment Ltd Full time

    Our client based in Marlow is looking for a Customer Service Advisor to join their team on a permanent basis. This is an exciting opportunity to join a business who are continuously growing, creating more opportunities for a diverse and compelling career! **Duties Include** - Providing quotes to customers - Maintaining customer data - Arranging returns...

  • Customer Service B2B

    5 months ago


    Marlow, United Kingdom Page Personnel Full time

    Leading business in the Consumer Goods and Technology sectors - Opportunity to develop an grow your own role and responsibilities **About Our Client**: **Customer Service Adviser - Marlow**: The Customer Services Advisor provides first line support to customers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer...


  • Marlow, United Kingdom LinkLife Full time

    **LinkLife are excited to be working with a growing client based in High Wycombe who are seeking a passionate and caring individual to join their Customer Service team** **Role: Customer Service Assistant** **Location: High Wycombe, Buckinghamshire** **Salary: £23,000 - £24,500** **Contract: Full Time, 37.5 hrs per week - Monday to Friday 10am -...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...

  • Customer Service Agent

    5 months ago


    Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...