Customer Service Representative

1 month ago


Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time
About the Role

We are seeking an experienced Customer Service Executive to join our team in Marlow. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.

Job Description

This is a full-time opportunity that involves dealing with high volumes of inbound calls and emails. You will work closely with internal stakeholders, including Sales and Marketing, Logistics, and After-Sales Support, to manage queries and resolve issues efficiently.

Key Responsibilities
  • Manage direct customer orders and deal with general enquiries, complaints, returns, and delivery tracking queries
  • Communicate effectively with customers via telephone or electronically via CRM systems
  • Evaluate and escalate complex customer complaints to relevant stakeholders for resolution
  • Collaborate with internal teams to improve the efficiency of the customer service process
Requirements

To be successful in this role, you will need:

  • Previous experience in a customer-facing position, preferably in a call centre or sales environment
  • Strong communication and problem-solving skills, with the ability to work under pressure
  • Knowledge of CRM systems and data entry skills
  • A self-motivated approach to work, with a passion for delivering excellent customer service
Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Estimated Salary Range:

£25,000 - £35,000 per annum, depending on experience.



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