Customer Service Representative

5 months ago

Marlow, United Kingdom Clinical Professionals Full time

**Reference Number: JO-2404-533646**
Customer Service Representative - Dutch Speaking
Rate: Negotiable

**Job Type**: Contract
Location: Marlow

**Title**: Customer Service Representative - Dutch Speaking

**Location**: Marlow, Berkshire - Hybrid

**Duration**: 12 Month Contract - chance to extend/make permanent

**Pay Rate**: £14.00 - £15.00 Per Hour PAYE

My global pharmaceutical client, based in Berkshire, are looking for a Dutch Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis. Details of the role are as below:
**Purpose**:
**Responsibilities**:

- Communication and cooperation with customers and distributors involved in the reported complaints.
- Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
- Supports more complex complaints that are escalated.
- Serve as a Subject Matter Expert for a designated product(s) within the team when required.
- Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit, or warranty activities for the customer.
- Where applicable, partner with affiliate CQA for translation or communication support when needed.
- Support management with any documentation or SOP reviews when needed.
- Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
- Support management with any projects / process improvement initiatives.
- Support management during audits and inspections.
- Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
- Where applicable, translate vigilance reports into local language for submission to MOH.

**Qualifications and Skills**:

- High school diploma or equivalent required. College or a 2-year associate degree is preferred.
- Experience in a Quality environment or customer service support role, preferably in a healthcare setting.
- Strong attention to detail, critical thinking, and can work independently with mínimal direction.
- High quality customer service skills
- Ability to express ideas clearly in both written and oral communications.
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
- Computer skills and ability to navigate through software systems.
- Strong prioritization and time management skills
- A fairly good command of the English

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