Customer Service Representative

4 days ago


Marlow, United Kingdom Reed Business Support Full time

**Customer Service Representative**

**SAP - essential to the role**

**Permanent role**

**Marlow - Hybrid**

**Hours Monday to Friday 37.5 hours - 8.30am - 5pm**

My client, based in Marlow, is looking for a Customer Service Representative to join their busy team

They are a global company delivering their products worldwide, your role will be to provide an excellent level of customer service to their customers.

**Duties include:

- **
- Order processing
- Checking if products are available
- Checking sale prices
- Check and dispatch order confirmations
- Create order related documents
- Sending samples
- Notifying customers of delivery dates plus and delays that may be expected
- Forecasting and stock management
- Reporting from SAP
- Complaint management
- Organising returning of goods
- Issuing credit notes
- Any other ad hoc admin tasks

**Essential criteria:

- **
- Excellent communication both written and verbal
- Good Microsoft Office software knowledge (Excel, Word, Outlook, etc)
- SAP Condor experience
- Keen to learn with a can-do-attitude
- Well organised and can prioritise effectively

**Benefits:

- **
- Competitive package
- 25 days holiday + bank holidays
- 5% company bonus
- Immediate life insurance on joining the Company
- Critical Life Cover
- Contributory Pension Plan
- Private Health Insurance Scheme - Single cover
- Dental Plan - Single Cover
- Medical Cashback Scheme



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