Customer Service Liaison

22 hours ago


Marlow, United Kingdom Trinity Resource Solutions Full time

We are Trinity Resource Solutions, a dynamic organization seeking a highly skilled Customer Service Liaison to join our UK operations team. This is a full-time, permanent role with the opportunity to work from home after successful completion of training and probation.

The ideal candidate will possess strong analytical and customer service team management experience, with a proven track record in interacting directly with customers via phone calls, electronic communication, or face-to-face interactions.

Key Responsibilities:

  • Ensure that all customer orders are managed in accordance with internal Standard Operating Procedures (SOPs) and customer vendor compliance.
  • Handle and respond promptly to all general and order-specific customer inquiries.
  • Maintain accurate pricing and delivery information in customer databases, generating necessary workflows while meeting deadlines and timeframes.
  • Log details of inquiries, comments, and complaints, along with actions taken to address them.
  • Provide accurate pricing and delivery information to customers.
  • Gather and assess relevant information needed to address product and service inquiries.
  • Effectively manage complex customer complaints and escalate them to stakeholders for resolution.
  • Offer feedback on the efficiency of the customer service process and identify areas for improvement.
  • Distribute reports on customer activity.
  • Liaise with internal and third-party stakeholders, including Sales, Planning, Logistics, and After Sales Support, to address customer queries.

In terms of compensation, this role comes with a competitive salary of approximately £35,000 per annum, commensurate with experience.



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