Customer Service Agent

5 months ago

Marlow, United Kingdom Trinity Resource Solutions Full time

This leading international power tools company are looking for a Customer Service Executive to bring value to their team They offer great company culture and the opportunity for growth

They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders and enquiries.

**Who you are**:

- You will have a good working knowledge of CRM systems
- You will have previous experience within a Customer Service Ecommerce position
- You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service.
- You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints.

**What you will be doing**:

- Managing all direct customer orders as per the internal sales order process
- Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
- Handling and responding efficiently to all general and order specific direct customer enquiries
- Supporting with order status updates and delivery tracking queries
- Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management
- Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions

**Benefits**
- **25 days annual leave plus Bank holidays**:

- **Hybrid working (on completion of probation)**:

- **Private Medical and Dental Insurance** (single cover), on successful completion or probation period
- Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
- **Gym subsidy** that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person

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