Claims Handler Specialist
3 weeks ago
Job Title: Recoveries and Invoicing Handler
Job Description:
We are seeking a highly motivated and experienced Recoveries and Invoicing Handler to join our team at Spotlightjobs. In this role, you will be responsible for managing the recoveries process and ensuring accurate and timely invoicing for our clients.
Key Responsibilities:
Recoveries Management:
- Liaise with insurance companies and solicitors to negotiate and secure timely payments for credit hire claims.
- Monitor the progress of recovery cases, providing regular updates to clients and stakeholders.
- Evaluate and assess the viability of recovery actions, ensuring compliance with industry regulations and best practices.
- Maintain accurate records of all recovery activities and correspondence.
Invoicing and Documentation:
- Prepare and issue invoices to clients, adhering to agreed-upon terms and ensuring accuracy.
- Review and verify supporting documentation, such as rental agreements and repair invoices, to support invoicing.
- Resolve invoicing discrepancies and disputes promptly and professionally.
- Maintain a systematic filing system for invoices and related documents.
Client Communication:
- Communicate effectively with clients, keeping them informed about the progress of their claims and recoveries.
- Address client inquiries and concerns promptly and professionally.
- Build and maintain strong client relationships to ensure satisfaction and retention.
Reporting:
- Generate regular reports on recoveries and invoicing performance, highlighting key metrics and trends.
- Provide insights and recommendations to improve efficiency and effectiveness in the recoveries and invoicing process.
Compliance and Documentation:
Stay updated on industry regulations and compliance requirements, ensuring all activities adhere to legal and ethical standards. Maintain accurate and up-to-date records of all invoicing and recovery-related documentation.
Qualifications:
At least 1 year of experience in a similar role within the motor credit hire claims industry.
Strong knowledge of credit hire claims processes and regulations in the UK.
Excellent negotiation skills and the ability to handle challenging situations professionally.
Attention to detail and a high level of accuracy in invoicing and documentation.
Effective communication skills, both written and verbal.
Proficiency in using relevant software and tools for invoicing and document management.
Strong organizational and time-management skills.
Ability to work effectively in a team and independently.
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