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Senior Claims Handler
1 month ago
We are seeking a highly skilled Senior Claims Handler to join our Fleet and Specialist product team. As a key member of our team, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.
Key Responsibilities- Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
- Assess liability and communicate our decision to claimants and representatives.
- Establish our exposure in respect of all Heads of Damage, ensuring key information is obtained and updated on the claim file.
- Accurately assess quantum claims presented using relevant tools and resources.
- Identify opportunities to minimize indemnity spend through commercial decision-making.
- Proactively manage diaries to monitor and progress cases.
- Ensure accurate reserves in line with company guidelines.
- Accountability for own performance against set objectives.
- Adhere to best practice and key strategies.
- Effectively manage files and portfolios.
- Assist with coaching and mentoring of less experienced handlers.
- Persuasive and confident communicator with strong relationship management skills.
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter with strong organisation skills.
- Ability to work as part of a team and in a culture of openness, trust, and respect.
- Strong analytical skills with the ability to fact-find and analyse information to result in accurate decision-making.
- Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance, we provide full training and continuous coaching in-house. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
