Claims Handler Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom PIB Insurance Brokers Full time
Claims Handler Specialist

We are seeking an experienced Claims Handler Specialist to join our Claims Specialty Team based in Liverpool. This role is very customer-focused, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within all classes of commercial claims will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with these classes of business and presenting claims MI.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well-versed in motor, property, and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations, and business policies & procedures.

As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.

You will be managing claims from across different products, such as Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded. You will keep an efficient diary system for all claims, ensuring claims are chased as required. You will provide the broking department and clients with claims information and reports as required. You will ensure complex claims are handled as per the group procedures. You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure the best outcome on each claim. You will produce claims MI/claims reports when required. You will meet with clients and present claims information when required. You will undertake any other duties as requested by management on an ad-hoc basis. You will have robust Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and a full understanding of insurance claims procedures. You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies. Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word, and Outlook.

We offer a competitive salary, a company pension scheme, very generous maternity and paternity leave packages, a flexible benefits package, and a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more. We also offer a wide range of discounts, including a kids pass, giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and much more. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.


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