Customer Service Representative
1 week ago
Customer Service Role
To provide an exceptional level of customer service to all MYINTERNALRECRUITER LTD customers across various communication channels.
A successful Customer Service Representative will demonstrate the following skills and behaviour on a consistent basis:
Key Competencies
• In-depth product knowledge
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in using computer systems and software
• A deep understanding of customer care principles
Behavioural Expectations
• To ensure a seamless customer experience is delivered to all customers
• Be passionate about delivering high-quality service and achieving targets
• To respond to customer inquiries in a timely manner
• Genuine enthusiasm for interacting with customers, resolving issues, and effective communication
• To meet performance metrics while maintaining exceptional quality
• Flexibility in adapting to changing business needs and customer requirements
• Organized and efficient in managing multiple tasks
• Professional and courteous in all interactions
• Resilient under pressure and able to work in a fast-paced environment
• Team-oriented and collaborative
• Ability to build rapport and empathize with customers
Work Schedule
• Standard working hours: 9am-5:30pm, Monday to Friday
• Rotating Saturday shifts: 9am-5pm (approximately 1 Saturday per month)
• Additional hours may be required during peak periods
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