Customer Service Representative

4 days ago


Shipley, Bradford, United Kingdom MYINTERNALRECRUITER LTD Full time

Customer Service Role

To provide an exceptional level of customer service to all MYINTERNALRECRUITER LTD customers across various platforms.

A successful Customer Service Representative will demonstrate the following skills and behaviour on a consistent basis:

Key Competencies

• In-depth product knowledge

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficient in using computer systems and software

• A deep understanding of customer care principles

Behavioural Expectations

• To ensure a seamless customer experience is delivered to all customers

• Be passionate about delivering high-quality service and achieving targets

• To respond to customer inquiries in a timely and efficient manner

• Genuine enthusiasm for interacting with customers, resolving issues, and effective communication

• To meet performance metrics while maintaining exceptional quality

• Flexibility in adapting to changing business needs and customer requirements

• Organized and able to prioritize tasks effectively

• Professional and courteous in all interactions

• Resilient under pressure and able to work in a fast-paced environment

• Team-oriented and able to build strong relationships with colleagues

• Ability to empathize with customers and provide personalized support

Work Schedule

• Standard working hours: 9am-5:30pm, Monday to Friday

• Rotating Saturday shifts: 9am-5pm (approximately 1 Saturday per month)

• Additional hours may be required during peak periods



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