Customer Service Ambassador
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? We're seeking a talented Customer Support Representative to join our team at Switch2 Energy Limited, where you'll play a pivotal role in ensuring our customers receive top-notch service throughout their journey with us.
As a Customer Support Representative, you'll be the face of our company, handling a variety of customer queries, from account management to technical advice, scheduling appointments, and providing essential support via phone, email, webchat, and social media. You'll take ownership of issues, managing expectations while striving for first-time resolution, all while contributing to our aim of delivering seamless customer experiences.
Key Responsibilities:
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Provide technical advice and support to customers via various communication channels.
- Schedule appointments and coordinate with customers to ensure seamless service delivery.
- Collaborate with internal teams to resolve complex customer issues.
Requirements:
- Minimum of 2 years' experience in customer service.
- Excellent communication skills and a highly organized approach.
- Proficient in Microsoft Office and navigating social media platforms.
- Target-driven with strong problem-solving abilities.
- A real team player who embraces collaboration and adaptability.
About Switch2 Energy Limited:
We're the UK's leading provider of end-to-end solutions for heat networks, pioneering smart and sustainable heat solutions to help local authorities, housing associations, and developers achieve energy efficiency and maximum sustainability. Join us and be part of a team that's making a tangible difference in the fight against climate change.
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