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Customer Service Representative

2 months ago


Shipley, Bradford, United Kingdom MYINTERNALRECRUITER LTD Full time

Customer Service Role

To provide an exceptional level of customer service to all MYINTERNALRECRUITER LTD customers across various communication channels.

A successful Customer Service Representative will demonstrate the following skills and competencies on a consistent basis:

Key Competencies

• In-depth product knowledge

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proficient in using computer systems and software

• High standards of customer care and service

Behavioural Competencies

• Ensure seamless customer experiences

• Demonstrate a passion for delivering exceptional service

• Respond to customer inquiries in a timely manner

• Effective communicator with a clear and concise tone

• Meet key performance indicators (KPIs) while maintaining high quality standards

• Flexible and adaptable to meet business needs

• Organized and efficient in managing workload

• Professional and courteous in all interactions

• Resilient under pressure and able to work in a fast-paced environment

• Team player with a focus on collaboration and support

Work Schedule

• Standard working hours: 9am-5:30pm, Monday to Friday

• Rotating Saturday shifts (1 Saturday per month)

• Additional hours may be required during peak periods