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Customer Service Representative
2 months ago
Customer Service Role
To provide an exceptional level of customer service to all MYINTERNALRECRUITER LTD customers across various communication channels.
A successful Customer Service Representative will demonstrate the following skills and competencies on a consistent basis:
Key Competencies
• In-depth product knowledge
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in using computer systems and software
• High standards of customer care and service
Behavioural Competencies
• Ensure seamless customer experiences
• Demonstrate a passion for delivering exceptional service
• Respond to customer inquiries in a timely manner
• Effective communicator with a clear and concise tone
• Meet key performance indicators (KPIs) while maintaining high quality standards
• Flexible and adaptable to meet business needs
• Organized and efficient in managing workload
• Professional and courteous in all interactions
• Resilient under pressure and able to work in a fast-paced environment
• Team player with a focus on collaboration and support
Work Schedule
• Standard working hours: 9am-5:30pm, Monday to Friday
• Rotating Saturday shifts (1 Saturday per month)
• Additional hours may be required during peak periods