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Customer Experience Specialist
2 months ago
Job Summary
At MYINTERNALRECRUITER LTD, we are seeking a highly skilled and dedicated Customer Service Adviser to join our team. As a Customer Service Adviser, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities
- Provide excellent customer service to all clients, responding to their queries and resolving issues in a timely and professional manner.
- Develop and maintain a thorough understanding of our products and services, ensuring that you can provide accurate and up-to-date information to clients.
- Work collaboratively with internal teams to ensure seamless delivery of customer service.
- Identify and escalate any customer complaints or issues to the relevant teams, ensuring that they are resolved promptly and efficiently.
- Contribute to the development and implementation of customer service strategies and initiatives, aimed at improving customer satisfaction and loyalty.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- High level of numeracy and literacy skills, with the ability to understand and interpret complex data.
- Proficient in the use of technology, including CRM systems and other software applications.
Working Arrangements
- Monday to Friday, 9am-5:30pm.
- Rotational Saturday shifts, 1 Saturday per month.
- Additional hours may be required during peak periods.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading company in the industry.
