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Customer Service Representative

2 months ago


Shipley, Bradford, United Kingdom MYINTERNALRECRUITER LTD Full time
Customer Service Adviser

To deliver exceptional customer experiences across various channels, including phone, webchat, email, and social media.

A successful Customer Service Advisor will possess the following skills and competencies:

Technical Competencies
  • Product knowledge and understanding
  • Strong numeracy and literacy skills
  • Excellent communication skills, both written and verbal
  • Proficiency in using PC systems and software
  • High standards of customer care and service
Behavioural Competencies
  • Ensuring customer satisfaction and loyalty
  • Passion for delivering high-quality service and achieving targets
  • Responding to customer queries in a timely and efficient manner
  • Effective communication and interpersonal skills
  • Flexibility and adaptability in a fast-paced environment
  • Organizational and time management skills
  • Professionalism and resilience under pressure
  • Teamwork and collaboration
  • Able to build rapport and empathize with customers
Working Arrangements

Monday to Friday, 9am-5:30pm

Saturday working on a rota basis (1 Saturday per month)

Additional hours may be required during peak periods (November-February)