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Customer Service Representative
2 months ago
To deliver exceptional customer experiences across various channels, including phone, webchat, email, and social media.
A successful Customer Service Advisor will possess the following skills and competencies:
Technical Competencies- Product knowledge and understanding
- Strong numeracy and literacy skills
- Excellent communication skills, both written and verbal
- Proficiency in using PC systems and software
- High standards of customer care and service
- Ensuring customer satisfaction and loyalty
- Passion for delivering high-quality service and achieving targets
- Responding to customer queries in a timely and efficient manner
- Effective communication and interpersonal skills
- Flexibility and adaptability in a fast-paced environment
- Organizational and time management skills
- Professionalism and resilience under pressure
- Teamwork and collaboration
- Able to build rapport and empathize with customers
Monday to Friday, 9am-5:30pm
Saturday working on a rota basis (1 Saturday per month)
Additional hours may be required during peak periods (November-February)