Customer Service Representative

2 weeks ago

Shipley, Bradford, United Kingdom MYINTERNALRECRUITER LTD Full time

Job Summary

At MYINTERNALRECRUITER LTD, we are seeking a highly skilled and dedicated Customer Service Adviser to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide tailored solutions.
  • Work collaboratively with internal teams to ensure seamless customer experiences and resolve complex issues.
  • Stay up-to-date with product knowledge and technical competencies to provide accurate and informed responses to customer inquiries.
  • Meet and exceed customer satisfaction targets, ensuring high-quality service delivery.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • High level of product knowledge and technical competencies, with a willingness to learn and adapt.
  • Flexibility to work varied shifts, including weekends and overtime, as required.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading company in the industry, making a real impact on customer experiences.

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