Operations Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom CitySprint Full time

Job Title: Operations Coordinator

Job Summary:

We are seeking an experienced Operations Coordinator to join our team at CitySprint. The successful candidate will be responsible for coordinating the activities and efforts of teams to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.

Main Responsibilities:

  • Answer phone lines promptly and professionally
  • Arrange relevant collections, transit routes, and deliveries
  • Input event tracking for all bookings and in-transit consignments taken
  • Liaise with both Operations departments and where required Imports, to ensure any imports arrive back in line with correct SLA (transit time)
  • Provide the Customer with updates on all exceptions or issues
  • Request and enter all POD's from relevant agents
  • Report all discrepancies to Managers
  • Provide quotes when requested to the relevant Customer
  • Monitor the emails for the Service Centre
  • Work with suppliers (agents) to deliver a seamless, high-quality Customer Experience

Requirements:

  • Have some experience in supporting the control with dispatching vehicle or allocating the vehicle
  • Treats people with respect under all circumstances
  • Responds promptly and appropriately to the needs of the customer and suppliers to ensure their requests for service and assistance are adhered
  • Ensure all jobs are collected and delivered with agreed timescales – Delivery by Time
  • Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
  • Being proactive in suggesting to your manager how we can improve our service delivery
  • Skilled listener, able to understand and empathise with Customers whilst understanding context and the Customer supplier relationship
  • Ability to self-motivate and work with the minimum of supervision

What We Offer:

  • An impressive holiday allowance that rises in line with your years of service
  • An additional day off for your birthday so you can celebrate in style
  • A Death in Service allowance to ensure your loved ones are provided for in the event of tragedy
  • Enhanced Maternity and Paternity leave
  • A complimentary day of annual leave to cherish unmissable family moments
  • Access to a health and wellness program
  • Medicash Perks at Work – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards
  • Ride to work scheme
  • Interest-free season ticket loans (available after a year's service)

About Us:

CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering, and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before.

We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.

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