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Front Desk Associate

1 month ago

Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About the Role

Sofitel London Gatwick is seeking a skilled Receptionist to join our team. As a Receptionist, you will play a crucial role in creating a warm and inviting atmosphere for our guests.

Key Responsibilities

  • Greet guests with a warm welcome and provide exceptional service throughout their stay.
  • Manage check-in and check-out procedures efficiently, ensuring a seamless experience for our guests.
  • Provide guests with information about hotel facilities, services, and local area.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Work closely with other departments to ensure a high level of service.

Requirements

  • Excellent communication skills with a high standard of written and spoken English.
  • Strong organizational skills and attention to detail.
  • Ability to work well under pressure and multitask effectively.
  • Previous experience in a similar role within a 4-star hotel is a significant advantage.

What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career progression and development.