Receptionist - Hampton by Hilton London Gatwick Airport

3 weeks ago

Horley, United Kingdom RBH Hospitality Management Full time
Receptionist - Hampton by Hilton London Gatwick Airport

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

The Hampton by Hilton, London Gatwick Airport is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 bedrooms, restaurant and bar serving up to 500 covers a day in peak season, the hotel has a gym facility onsite and has 2 meeting rooms, each able to accommodate up to 20 delegates.

We pride ourselves on investing in our people and delivering outstanding customer service. If you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday
  • Free Gym Access (onsite)
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Access to discounted travel and High Street discounts from various retailers
  • Employee Assistance Programme

  • Social and wellness events and activities all year round

  • Free meals on duty saving you over 1000 per year

And much much more

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stayHandle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.Master the art of multitasking: from answering calls and managing bookings to handling guest requests-all with a positive vibe.Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.


WHAT WE NEED FROM YOU

A people person with a knack for making connections and creating memorable guest experiences.Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.A quick thinker who loves to solve problems and keep things running smoothly, even when it's busy.A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


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