Night Receptionist
4 weeks ago
Job Summary:
Sofitel London Gatwick is seeking a Night Receptionist to join our team, providing exceptional service to our guests. As a Night Receptionist, you will be responsible for greeting guests, managing check-in and check-out procedures, and providing information about hotel facilities and services. You will also handle guest inquiries and resolve any issues promptly and professionally.
Key Responsibilities:
- Greet guests with a warm welcome and ensure a smooth check-in process.
- Manage front desk operations, including check-out, room allocations, and billing.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
Requirements:
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work well under pressure and as part of a team.
- Knowledge of hotel operations and services.
- Previous experience in a similar role is an advantage.
About Us:
Sofitel London Gatwick is a 4-star hotel located near Gatwick Airport, offering a range of services and amenities to our guests. We are committed to providing exceptional service and ensuring our guests have a memorable stay.
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