Night Receptionist 4 ON 4 OFF

4 weeks ago


Horley, Surrey, United Kingdom Sofitel London Gatwick Full time

About the Role:

Night Receptionists play a vital role in creating a warm and inviting atmosphere for our guests at Sofitel London Gatwick. Ensuring every guest receives excellent service throughout their stay.

Key Responsibilities:

  • Greet guests with a warm welcome and a smile.
  • Manage check-in and check-out procedures efficiently.
  • Provide guests with information about hotel facilities, services, and the local area.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Work closely with other departments to ensure seamless guest experiences.
  • Answer calls, allocate rooms, and prepare guests' bills.

Requirements:

  • Providing a high-quality service comes naturally to you.
  • Strong organizational skills and attention to detail.
  • Very good at multi-tasking and remaining calm under pressure.
  • Excellent communication skills with a high standard of written and spoken English.
  • A smart and professional appearance.
  • You value being part of a team and supporting your colleagues.
  • Most of all, you have an approachable, positive, and proactive manner.

About Us:

Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms, a selection of restaurants and bars, and luxurious hotel facilities, we offer an exclusive walkway straight into the airport's North Terminal.

Why Join Us:

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.



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