Night Receptionist 4 ON 4 OFF
4 weeks ago
About the Role:
Night Receptionists play a vital role in creating a warm and inviting atmosphere for our guests at Sofitel London Gatwick. Ensuring every guest receives excellent service throughout their stay.
Key Responsibilities:
- Greet guests with a warm welcome and a smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answer calls, allocate rooms, and prepare guests' bills.
Requirements:
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
About Us:
Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms, a selection of restaurants and bars, and luxurious hotel facilities, we offer an exclusive walkway straight into the airport's North Terminal.
Why Join Us:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
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