Customer Service Representative

4 weeks ago


Horley, Surrey, United Kingdom Hilton London Gatwick Full time

About the Role:

As a Food and Beverage Assistant at Hilton London Gatwick, you will be part of a dynamic team that delivers exceptional service to our guests. Your primary responsibility will be to provide a personal experience that will be remembered, serving food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.

Your Key Responsibilities:

  • Serve food and drinks to our guests in a welcoming and efficient manner.
  • Take the time to listen to the needs of our guests and build natural rapport.
  • Make knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
  • Raise bills and take payment.
  • Clear and reset tables to ensure a clean and welcoming environment.

What We're Looking For:

  • A smart and professional appearance.
  • Excellent communication skills.
  • The ability to remain calm under pressure.
  • Comfortable in a fast-paced, busy environment.
  • Approachable, positive, and proactive manner.
  • Experience in a similar role within a 4-star hotel is a significant advantage.

About Us:

Hilton London Gatwick is a 4-star hotel connected to Gatwick South terminal, offering 821 bedrooms and an exciting selection of restaurants and bars. We have a fitness centre and 23 meeting rooms that can host large conferences. Our hotel is the perfect place to work, with opportunities for career progression and development across our properties and brands.



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