Deluxe Hotel Guest Services Supervisor
1 week ago
Reception Team Leader
We are looking for a highly motivated and experienced individual to join our team as a Reception Team Leader at The Tower Hotel.
About the RoleYou will be responsible for leading our reception team to deliver exceptional customer service to our guests. Your previous experience in a customer-facing role will be essential in helping our guests with check-in and check-out, as well as anticipating their needs and delivering a personalized experience.
- Estimated Salary: £28,000 - £35,000 per annum
- Your salary will be commensurate with your experience and qualifications.
Key Responsibilities:
- Lead and motivate the reception team
- Ensure exceptional customer service is delivered to guests
- Maintain accurate records and attention to detail
- Develop and implement processes to improve efficiency and productivity
What We Offer:
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Opportunities for career development and growth
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