Mandarin Oriental Hotel Guest Services Director
2 weeks ago
This is an exciting opportunity to join Mandarin Oriental Hotel Group as a Concierge Supervisor in Dubai. As a key figure in our Guest Relations team, you will play a vital role in ensuring our guests have an unforgettable experience at our luxurious hotel. Your primary responsibility will be to provide exceptional customer service, anticipate guest needs, and exceed their expectations through tailored experiences and recommendations. You will work closely with our management team to maintain high standards of service quality and contribute to the overall success of our hotel.
The Ideal Candidate
We are looking for an experienced Concierge with a passion for delivering outstanding service. You will have a minimum of 3 years' experience working in a 5-star hotel environment, preferably in Dubai. Strong communication skills, both written and verbal, in English are essential. Proficiency in Arabic is also desirable. You should be able to demonstrate first-hand knowledge of local transportation, attractions, and activities. Your ability to work effectively in a team, think creatively, and solve problems will be highly valued. With a minimum of 2 years' experience in Concierge/Guest Relations/Front Office roles, you will have a solid understanding of what it takes to create memorable experiences for our discerning guests. The estimated salary for this role is $55,000-$75,000 per annum, based on experience.
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