Mandarin Oriental Hotel Group Representative

2 days ago


London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time
Hotel Ambassador Job Description:

We are seeking an experienced Hotel Ambassador to join our team at Mandarin Oriental Hotel Group. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless communication, and providing expert advice to our guests.

Main Responsibilities:
  • Deliver Luggage and Messages:
  • Ensure prompt delivery of luggage, messages, and packages to guest rooms within 7 minutes.
  • Answer Department Telephone:
  • Respond to department telephone calls within 4 rings, providing efficient and courteous service to guests.
  • Provide Guest Services:
  • Offer assistance with guest requests, including delivering items to guest rooms and maintaining cleanliness.
Requirements:
  • Experience:
  • A minimum of 1 year of experience in a related role, preferably in the hospitality industry.
  • Skills:
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Education:
  • A High School Diploma or equivalent required.
Estimated Salary:

The estimated salary for this position is $42,000 $47,300 per annum, based on national averages in the hospitality industry.


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