Hotel Reception Team Lead

14 hours ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

Job Title: Hotel Reception Team Lead

Are you passionate about delivering exceptional customer service? Do you have a natural ability to build relationships and work effectively in a team?

We are looking for a skilled Hotel Reception Team Lead to join our team at The Tower Hotel, a 4-star deluxe hotel located near iconic landmarks like Tower Bridge and The Tower of London.

About the Role

You will be responsible for providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Your previous experience in a customer-facing role will be essential in helping our guests with check-in and check-out, as well as anticipating their needs and delivering a personalized experience.

  • Estimated Salary: £25,000 - £30,000 per annum
  • Your salary will be commensurate with your experience and qualifications.

Key Responsibilities:

  • Provide exceptional customer service to guests
  • Work effectively in a fast-paced environment
  • Coach and support team members
  • Maintain accurate records and attention to detail

Benefits:

  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes

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