Hotel Reception Team Lead
14 hours ago
Job Title: Hotel Reception Team Lead
Are you passionate about delivering exceptional customer service? Do you have a natural ability to build relationships and work effectively in a team?
We are looking for a skilled Hotel Reception Team Lead to join our team at The Tower Hotel, a 4-star deluxe hotel located near iconic landmarks like Tower Bridge and The Tower of London.
About the RoleYou will be responsible for providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Your previous experience in a customer-facing role will be essential in helping our guests with check-in and check-out, as well as anticipating their needs and delivering a personalized experience.
- Estimated Salary: £25,000 - £30,000 per annum
- Your salary will be commensurate with your experience and qualifications.
Key Responsibilities:
- Provide exceptional customer service to guests
- Work effectively in a fast-paced environment
- Coach and support team members
- Maintain accurate records and attention to detail
Benefits:
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
- Interest-free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
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