Hotel Reception Manager

3 days ago


London, Greater London, United Kingdom Splendid Hospitality Group Full time

As a Hotel Reception Manager with the Splendid Hospitality Group, you will be responsible for leading our front desk team to deliver exceptional guest experiences. Located in the heart of London, our 292-room hotel offers stunning views of the city skyline and is close to famous landmarks such as Tate Modern and Borough Market.

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience. As a key member of our team, you will be expected to maintain good working relationships with colleagues and assist across the hotel.

Key Responsibilities:

  • Maintain a comprehensive set of departmental standards and procedures
  • Oversee implementation of these standards and ensure staff are trained accordingly
  • Counsel staff, providing constructive feedback to enhance performance
  • Have all-round knowledge of the different shifts and responsibilities of all team members

Benefits:

  • Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
  • Employee Recognition, Rewards and Events
  • Recommend a Friend – £350
  • Season Tickets Loan
  • Cycle to Work Schemes
  • Discount Chiropodist & Back therapy in the Hotel
  • Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
  • Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
  • Opportunities to work and support our Local Communities


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