Contemporary Hotel Front Desk Manager

1 week ago


London, Greater London, United Kingdom Clermont Hotel Group Full time

Hotel Reception Supervisor

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Reception Supervisor at The Tower Hotel.

About the Role

You will be working closely with our reception team to provide exceptional customer service to our guests. Your previous experience in a customer-facing role will be essential in helping our guests with check-in and check-out, as well as anticipating their needs and delivering a personalized experience.

  • Estimated Salary: £22,000 - £28,000 per annum
  • Your salary will be commensurate with your experience and qualifications.

Key Responsibilities:

  • Supervise and coordinate the activities of the reception team
  • Ensure exceptional customer service is delivered to guests
  • Maintain accurate records and attention to detail
  • Coach and support team members

What We Offer:

  • Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group
  • Interest-free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes


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