Hotel Reception and Concierge Leader

16 hours ago


London, Greater London, United Kingdom Threadneedles Hotel Full time

Hotel Reception and Concierge Leader

A unique opportunity to join a luxury hotel in Central London as a Hotel Reception and Concierge Leader. As part of The Autograph Collection from Marriott, Threadneedles Hotel offers an exceptional working environment and exciting challenges.

Your Role: You will lead the Reception and concierge team to deliver excellent service to our guests. This includes ensuring prompt resolution of customer feedback and requests, covering Duty Management and nights, and managing the overnight team effectively.

We are looking for a self-motivated individual with a positive attitude, excellent attention to detail, and a passion for delivering outstanding service. A minimum of one year experience in a similar role, combined with enthusiasm for the hospitality industry, is ideal.

Benefits:

  • Holiday Allowance: 28 days' holiday rising to 33 with length of service (including bank holidays)
  • Employee Recognition: Recognition of positive contributions & Employee of the Quarter Awards
  • Career Development: Investment into your career with our apprentice and development programmes
  • Service Incentives: Outstanding service incentives for receiving exceptional guest feedback
  • Financial Support: Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers
  • Wellbeing Programmes: Interactive health and wellbeing platform
  • Pension Contribution: Contributing to your future with the Pension scheme
  • Exclusive Offers: Two complimentary passes per year to Thermae Bath Spa
  • Referral Rewards: £500 referral fee if you recommend someone to work with us

Salary Range: £38,000 - £45,000 per annum, based on experience.



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