Concierge Team Leader
2 weeks ago
COMO Metropolitan London is a luxurious hotel in the heart of Mayfair, offering exceptional service and holistic wellness experiences. As a family-owned group, we pride ourselves on our unique approach to hospitality, ensuring every guest feels welcome and cared for.
Role Overview
The Assistant Head Concierge plays a vital role in managing the concierge team, ensuring seamless execution of guest requests and bookings. This position requires excellent communication and interpersonal skills, as well as strong organisational abilities and attention to detail.
Key Responsibilities
- Supervise the day-to-day operation of Reception, Guest Relations, Concierge and Housekeeping teams.
- Take ownership of guest requests, ensuring timely and efficient resolution.
- Ensure consistent service delivery aligning with COMO Metropolitan London's mission statement and required LQA standards.
- Lead training sessions for the Concierge department, updating records on a monthly basis.
Salary and Benefits
£33,534 + Service charge per annum, plus additional benefits including competitive employee rates for COMO Hotels & Resorts worldwide, 3 complimentary nights' stay, employee discounts on Nobu London, career development opportunities, and more.
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