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Hotel Concierge Luggage Porter

1 month ago

North West London, London, United Kingdom Danubius Hotel Full time

Concierge Luggage Porter - Full Driving Licence Essential (Manual & Automatic)

About the Danubius Hotel Regents Park

We are a 370-bedroom hotel located in central London with a difference. Located by three iconic London Landmarks: Lords Cricket Ground, Regents Park, and London Zoo. Situated in St Johns Wood, we pride ourselves in offering a real home from home for business and leisure travellers alike.

About the role

We are looking for a friendly and enthusiastic full-time Concierge (Luggage Porter) that is available for majority days to join our Front Office team . You will be responsible for running an efficient Concierge and Car Park areas over night, managing guest requests during the day and ensuring a pleasant and warm experience for our guests.

Candidate requirements

Essential:

Manual handling of up to 20kg alone

.Day & Night Shifts, flexibility required (rota basis)

Full valid clean UK Driving License (must be able to drive both manual & automatic vehicles)

Previous customer facing experience in a similar environment

Smart, professional appearance

Excellent customer service skills including telephone manner

Good Level of Spoken and written English

Desirable:

Hospitality qualification, for example BTEC or NVQ diploma

Responsibilities

Greeting guests on arrival in a professional, friendly, and efficient way according to the hotel standards and making them instantly feel at ease while always maintaining a positive attitude

Maintain awareness of all sales opportunities within the hotel to maximize revenue for the hotel and pay special attention in monitoring for fraud, theft, and potential security risks

Valet Parking as well as maintaining and organising the cars parked in the Car Park by moving cars and arranging the car parking facilities where necessary. Must be able to drive both manual and automatic vehicles

Store luggage for guests and give them the appropriate documentation to be able to collect their belongings later

Deal with early departures and late check-ins where applicable

Ensure that all tasks relating to guest comfort, guest satisfaction or impression of the hotel which a guest receives must be treated with an utmost priority

Conduct regular floor checks using the Guard Watch

Shifts are based on 5 of 7 days and would require flexibility for the following shift times, Early 7am - 3pm, Late 3pm - 11pm & Night shift cover 11pm - 7am on a rota basis

Salary & benefits

.Full-time position (37.5 hours per week worked over 3 days)

Salary£12.22 per hour (day rate)

Gratuities shared between the team from departmental charges

Meals on Duty

Employee Assistance Programme including 24/7 access to online GP & Dentist services, mental health support for you and your immediate family members, plus much more

Pension scheme with enhanced 6% Employer contributions

Uniform laundry service

Discount travel program in Danubius hotels including Friends & Family discount

Under the Asylum and Immigration Act 1996, evidence of eligibility to work and live in the UK will be required should you be invited to attend an interview.

Danubius Hotel Regents Park is an equal opportunities employer.


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