Luggage and Guest Services Specialist

3 days ago


London, Greater London, United Kingdom Mandarin Oriental Hotel Group Full time
Responsibilities
  • To serve as a hotel ambassador at all times, providing exceptional customer service to guests.
  • Luggage delivery within 7 minutes of guest arrival.
  • Ability to exert physical effort in lifting, carrying, and transporting guest luggage.
  • Timely delivery of messages, packages, and facsimiles within 7 minutes of receipt.
  • Daily newspaper delivery to all guest rooms.
  • Efficient removal of luggage from guest rooms upon check-out.
  • Respond to department telephone calls within 4 rings, using proper salutations and telephone etiquette.
  • Prompt delivery of items to guestrooms, including messages, mail, faxes, packages, flowers, sundry items, gift items, and amenities.
  • Maintenance of cleanliness and polishing of brass luggage carts.
  • Ability to work with minimal supervision and maintain confidentiality when necessary.

  • Luggage Porter

    1 month ago


    London, Greater London, United Kingdom The Landmark London Full time

    The Landmark London is seeking a passionate Luggage Porter to join its Concierge Team on a permanent basis with an immediate start. This role involves delivering exceptional service to guests and ensuring their luggage is handled efficiently.As a valued member of the team, you will be responsible for:Delivering luggage in line with leading standards within...


  • London, Greater London, United Kingdom ME London Hotel Full time

    Job Summary:">We are seeking a Luggage Porter to join our team at ME London Hotel, where you will be responsible for ensuring the smooth arrival and departure of our guests' luggage. As a key member of our front-of-house team, you will provide exceptional service, ensuring that every guest has a memorable experience.">About the Role:">This is a fantastic...

  • Luggage Assistant

    3 weeks ago


    London, Greater London, United Kingdom The Landmark London Full time

    Are you looking for a new challenge that offers opportunities for growth and development? Do you have a passion for delivering exceptional customer service and making a difference in people's lives? Look no further than The Landmark London's Concierge Team!We are currently seeking a highly skilled and experienced Luggage Porter to join our team on a...

  • Luggage Attendant

    4 days ago


    London, Greater London, United Kingdom AccorHotel Full time

    Job Title:Luggage AttendantAbout the Role:We are seeking a highly skilled and experienced Luggage Attendant to join our team at AccorHotel. In this role, you will be responsible for delivering exceptional service to our guests by providing efficient luggage handling and support.Key Responsibilities:Assist Guests with Luggage: You will be responsible for...

  • Luggage Ambassador

    4 weeks ago


    London, Greater London, United Kingdom Hyatt Corporation Full time

    **Job Summary**">We are looking for a Night Luggage Porter to join our team at Park Hyatt London River Thames. As a key member of our Guest Services team, you will be responsible for ensuring that all guests have a memorable and enjoyable experience during their stay.**Responsibilities:** Greet and assist guests who arrive late at night, transport guests'...


  • London, Greater London, United Kingdom AccorHotel Full time

    Job Summary:We are seeking a highly organized and enthusiastic Night Luggage Porter to join our Front of House team at The Savoy. As a key player in our operation, you will take pride in delivering exceptional guest experiences and ensuring seamless arrivals and departures.Key Responsibilities:Ensure the secure delivery and storage of guest luggage and...


  • City of London, Central London, United Kingdom artotel Hoxton Full time

    Guest Experience Luggage PorterWe are recruiting for a Guest Experience Luggage Porter for one of the coolest newly opened hotels in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy...

  • Luggage Ambassador

    4 weeks ago


    London, Greater London, United Kingdom artotel Full time

    The Perfect CandidateWe are looking for a friendly and approachable individual who is passionate about delivering outstanding customer service. As a Guest Experience Luggage Porter, you will be responsible for managing guest requests, performing doorperson duties, and collaborating with other departments to ensure seamless delivery of our services.


  • London, Greater London, United Kingdom AccorHotel Full time

    Job Summary:We are seeking an experienced Guest Services Coordinator to join our team at AccorHotel. As a Guest Services Coordinator, you will be responsible for coordinating the smooth operation of guest services, including luggage handling, errand running, and communication with guests and colleagues.Key Responsibilities:Luggage Coordination: You will be...


  • London, Greater London, United Kingdom Strand Palace Hotel Full time

    We are looking for a skilled Hospitality Support Specialist to join our team at Strand Palace Hotel. As a Guest Service Porter, you will play a vital role in providing exceptional customer service and ensuring a seamless stay for our guests.The estimated salary for this role is £27,000-£32,000 per year, depending on experience. In addition to a competitive...


  • London, Greater London, United Kingdom AccorHotel Full time

    About the Role:This is an exciting opportunity to join our team as a Front of House Assistant - Luggage Service at AccorHotel. As a key member of our team, you will be responsible for ensuring the seamless arrival and departure experience for our guests.The estimated salary for this role is 1297 per hour, including service charge. Main Tasks:To provide a...


  • London, Greater London, United Kingdom AccorHotel Full time

    About the Role:We are looking for a skilled and dedicated Luggage Porter to join our team at AccorHotel. As a key member of our front-of-house team, you will play a crucial role in providing an exceptional experience for our guests.Responsibilities:Deliver excellent customer service, addressing guest queries and concerns promptly and efficientlyManage guest...


  • London, Greater London, United Kingdom Sofitel London St James Full time

    A Day in the Life of a Luxury Hotel Luggage HandlerAs a Night Porter, you will be responsible for ensuring the smooth operation of our hotel's front-of-house services during late-night hours. This includes:Providing exceptional customer service, responding promptly to guest requests and resolving any issues efficiently.Managing luggage and delivering it to...

  • Night Luggage Porter

    4 weeks ago


    London, Greater London, United Kingdom Hyatt Corporation Full time

    **About the Role**">We are seeking a highly skilled Night Luggage Porter to join our team at Park Hyatt London River Thames.The successful candidate will be responsible for ensuring that all guests have a seamless and enjoyable experience during their stay.The role involves transporting guests' luggage from the point of arrival to the front desk and...


  • London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    About This Role:We are seeking a highly skilled and customer-focused Lobby Guest Service Associate to join our team at Hilton London Metropole Hotel. As a Night Porter, you will be responsible for delivering exceptional levels of customer service, welcoming guests and assisting with their luggage and needs during their stay.Your Key Responsibilities:Assist...

  • Night Luggage Porter

    2 weeks ago


    London, EC1, Central London, United Kingdom Park Plaza County Hall Full time

    Night Luggage PorterAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Luggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.As a Night Luggage Porter, you will...

  • Luggage Handler

    2 days ago


    London, Greater London, United Kingdom AccorHotel Full time

    Job Overview:Sofitel is a world-leading hospitality brand that offers exceptional experiences to our guests. We are seeking a skilled Night Porter to join our team in London.Responsibilities:Receive and direct guests upon arrival.Assist with luggage transportation and storage.Provide excellent customer service at all times.Requirements:The ideal candidate...


  • London, Greater London, United Kingdom Jumeirah Carlton Tower Full time

    Estimate salary: £28,000 - £35,000 per annum.Car Park Attendant PositionWe have an exciting vacancy for a Door Attendant to join our team at Jumeirah Carlton Tower, where you will be responsible for delivering exceptional guest experiences.Main Responsibilities:Loading cars for departing guests with a polite manner and courteous farewell, confirming the...


  • London, Greater London, United Kingdom Jumeirah Carlton Tower Full time

    About Jumeirah Carlton TowerJumeirah Carlton Tower is a luxurious 5-star hotel located in the heart of Knightsbridge, one of London's most exclusive neighbourhoods. Our hotel features 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, offering stunning views across London. We boast the city's largest naturally lit...


  • London, Greater London, United Kingdom AccorHotel Full time

    Job Title: Front Desk Assistant with Luggage Handling About the Role:This role is focused on providing exceptional support to our guests by efficiently handling their luggage and assisting with various requests. Key Responsibilities:Ensure timely and secure delivery of guest luggage and belongings.Assist with guest requests in accordance with our high...