High-End Guest Service Specialist

2 weeks ago


London, Greater London, United Kingdom Jumeirah Carlton Tower Full time
About Jumeirah Carlton Tower

Jumeirah Carlton Tower is a luxurious 5-star hotel located in the heart of Knightsbridge, one of London's most exclusive neighbourhoods. Our hotel features 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, offering stunning views across London. We boast the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

Location: Knightsbridge, London

Job Description

We are seeking a highly skilled and experienced Door Attendant to join our team at Jumeirah Carlton Tower. The successful candidate will be responsible for providing a warm welcome to guests upon arrival, loading and unloading luggage, and ensuring the smooth operation of the hotel's entrance and car park area.

This role requires strong customer service skills, the ability to work independently and handle multiple tasks simultaneously, and a keen eye for detail. If you have previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment, we would love to hear from you

Responsibilities
  • Loading cars for departing guests and ensuring a polite manner and courteous farewell
  • Unloading luggage from cars for arriving guests, following health and safety manual handling guidelines
  • Directing and escorting guests to reception announcing them by name
  • Ensuring that the hotel's driveway and main entrance and car-park are clean and free of traffic at all times
  • Liaising with the valet parking attendant on arriving and departing guest vehicles
  • Assisting with moving of guest vehicles to the entrance of the car-park if required
  • Providing red carpet service for VIPs and Weddings
  • Calling for a taxi for the guest upon request
  • Offering various information to guests regarding hotel services, facilities as well as general information
  • Reporting any incidents, complaints, suspicious persons or safety hazards immediately
Requirements
  • UK driving license and experience with driving luxury vehicles
  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment
  • Strong customer service skills with the ability to provide personalized service to discerning guests
  • Familiarity with luggage handling procedures and proper lifting techniques
  • Ability to work independently and handle multiple tasks simultaneously
Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making it attractive to high performers. These include:

  • Competitive salary + excellent service charge
  • 28 holidays inclusive of Bank Holidays
  • Extra holiday for significant Birthdays (21, 30, 40, etc.)
  • Life insurance
  • Next pension
  • Jumeirah perks website access – discount
  • F&B and Spa treatment discount
  • Lieu day if you work on Bank Holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits – Chiropodist, Flu jabs, and more
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme


  • London, Greater London, United Kingdom The Langham, London Full time

    Job Overview:The Langham, London is recruiting for a High-End Guest Services Professional to join our esteemed Front Office team. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless communication between departments.About the Role:- Ensure efficient and friendly check-in, rooming, and...


  • London, Greater London, United Kingdom Stay at Mine Limited Full time

    Company OverviewStay at Mine Limited is a fast-paced, fast-growing business in the exciting sector of hospitality. With over 80 properties across our portfolio, we cater to discerning corporate clients, tourists, and professionals seeking upscale flexible living spaces.Job Title: High-End Guest Experience CoordinatorWe are currently seeking a dynamic...


  • London, Greater London, United Kingdom COREcruitment Full time

    Role Overview:COREcruitment's Members club in Mayfair is looking for an experienced High-End Guest Experience Lead to join our team as a Luxury Reception Manager. In this role, you will be responsible for leading a team in delivering exceptional customer service, managing guest requests, and maintaining luxury brand standards. Your goal will be to provide an...


  • London, Greater London, United Kingdom Lordofchelsea Full time

    Job SummaryWe are seeking a highly skilled High-End Service Coordinator to join our team at Lordofchelsea. As a dedicated Butler, you will be responsible for coordinating high-end service events, managing household operations, and ensuring all household needs are met.Coordinate formal service during meals, events, and special occasions.Manage household...


  • London, Greater London, United Kingdom END. Full time

    Service Advisor Job DescriptionAshworth and Parker Limited is seeking a skilled Service Advisor to join their team in London. As a Service Advisor, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with clients.The ideal candidate will have a passion for luxury fashion, excellent...


  • London, Greater London, United Kingdom Four Seasons Hotels Ltd Full time

    About the Position:We are looking for an exceptional Guest Services Manager to join our team at Four Seasons Hotels Ltd. As a Senior Room Attendant, you will play a vital role in ensuring that our guests receive the highest level of service and enjoy a comfortable stay.Main Duties:Conduct thorough room inspections to maintain the highest standards of...


  • London, Greater London, United Kingdom Change Hospitality Full time

    About the Opportunity:">We are seeking a highly skilled High-End Sales Specialist to join our team at Change Hospitality, where you will play a critical role in driving revenue growth through innovative sales strategies and exceptional event management.The successful candidate will have a proven track record in sales and events management within the luxury...


  • London, Greater London, United Kingdom Cinnamon Collection Full time

    Unlock Your Potential as a High-End Service ManagerCareer opportunities abound for skilled hospitality professionals at The Cinnamon Collection, a pioneer in contemporary Indian cuisine. As a Head Waiter, you'll be the mastermind behind delivering exceptional dining experiences to discerning guests.About You:We're looking for charismatic leaders who have...


  • London, Greater London, United Kingdom END. Full time

    About the OpportunityWe offer a competitive salary of £25,000 - £28,000 per annum, depending on experience, plus benefits including generous staff discount and access to exclusive employee events.As a Customer Experience Specialist at END., you will enjoy a dynamic and fast-paced environment, working with a talented team to deliver outstanding results. You...


  • London, Greater London, United Kingdom Bastow Irwin Recruitment Ltd Full time

    Job Overview:We are seeking a High-End Customer Service Manager to join our team in Harrow, Brondesbury, or Battersea. The successful candidate will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. Key responsibilities include leading by example, adopting company policies and procedures, and...


  • London, Greater London, United Kingdom James Webber Recruitment Full time

    Job Title: High-End Restaurant ManagerThe role of a High-End Restaurant Manager involves overseeing the smooth day-to-day operation of a fine dining establishment. As the face of the business, you will ensure impeccable service standards while nurturing a team that shares your passion for exceptional food and drink.About the Role:You will be responsible for...


  • London, Greater London, United Kingdom Four Seasons Hotels Ltd Full time

    Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional guest experiences? Do you have a strong understanding of customer service principles and practices, and the ability to apply them effectively in a fast-paced environment?Job Title: High-End Hospitality ProfessionalWe are seeking a Luxury Room Attendant to join...


  • London, Greater London, United Kingdom ARC'TERYX Full time

    About the RoleThis Guest Service Specialist position is perfect for someone who enjoys working in a dynamic retail environment and has a passion for delivering exceptional guest experiences.Key Responsibilities:Provide exceptional guest service, responding to guest inquiries and resolving issues promptly.Build strong relationships with guests, understanding...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...


  • London, Greater London, United Kingdom Marriott International Full time

    **About the Job:**We are looking for a highly motivated Accounting and Guest Service Specialist to join our team at Marriott International. As a key member of our staff, you will be responsible for managing the daily accounting operations and providing exceptional guest service.**Key Responsibilities:**Set up accurate accounts for each guest according to...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...


  • London, Greater London, United Kingdom Maybourne Group Full time

    Hotel Receptionist RoleThe Maybourne Group is seeking a highly skilled Hotel Receptionist to join our team at the Connaught Hotel.As a High-End Reception Services Manager, you will be responsible for managing the front desk operation, ensuring seamless check-ins and check-outs for our discerning guests.Key responsibilities include:Delivering exceptional...


  • London, Greater London, United Kingdom WSH Group Full time

    About the JobWSH Group is seeking a highly skilled and experienced Residential Concierge to join our team. This is an exciting opportunity to work in a high-end residential environment, providing exceptional customer service to residents and guests.The successful candidate will have a strong ability to engage with people on all levels, build rapport, and...


  • London, Greater London, United Kingdom The Connaught Full time

    We are seeking a highly skilled and experienced High-End Hospitality Professional to join our team at The Connaught Hotel in Mayfair, London.The successful candidate will possess excellent knowledge of hospitality operations, with a focus on delivering exceptional service to our discerning guests.Key responsibilities include:Welcoming guests to their room in...


  • London, Greater London, United Kingdom Linear Recruitment Ltd Full time

    About the Role: High-end Residential SpecialistWe are searching for a skilled High-end Residential Specialist to join our esteemed Interior Architecture and Design studio in South-West London. As a valued member of the team, you will work on multiple high-end residential interior projects, developing innovative designs and overseeing their implementation....