Deluxe Hotel Guest Service Professional

2 weeks ago


London, Greater London, United Kingdom Maybourne Group Full time
Customer Experience Specialist

We are seeking an experienced Customer Experience Specialist to join our esteemed Connaught Hotel. In this role, you will be responsible for delivering personalized customer experiences, resolving issues efficiently, and maintaining high levels of guest satisfaction.

Main Responsibilities
  • Manage guest interactions with empathy and professionalism, providing timely solutions to meet guest needs.
  • Maintain accurate records of guest interactions, analyzing data to identify trends and areas for improvement.

To excel in this role, you will need prior experience as a Customer Service Representative or in a similar position, excellent communication skills, and the ability to work effectively in a fast-paced environment. Our ideal candidate is proactive, adaptable, and committed to delivering exceptional customer experiences.

Compensation Package

The successful candidate can expect a salary range of £26,000 - £33,000 per annum, commensurate with industry standards, reflecting our commitment to rewarding exceptional employees.

Benefits
  • A comprehensive benefits package, including enhanced family-friendly policies, generous leave allowances, and access to on-site wellness programs.
  • Pension scheme, health insurance, and opportunities for professional development to support your career growth.

In line with UK immigration regulations, applicants must be eligible to live and work in the country.



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