Customer Experience Manager UK

5 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Selecta Full time

We are Selecta, the largest provider of unattended self-serve coffee and convenience food in Europe. We are seeking a Digital Operations Director to manage our front-line Client Experience teams, ensuring the ongoing satisfaction of our clients. This role involves responsibility for a national service that caters to over 3,500 businesses across the UK.

Responsibilities:
  1. Exceed departmental KPIs by effectively managing the team, planning capacity, and evaluating daily performance.
  2. Maintain staff retention by selectively recruiting competent associates and providing ongoing development opportunities.
  3. Maximise team performance by clearly communicating job expectations, planning, and monitoring performance.
  4. Develop and enforce systems, policies, procedures, and productivity standards.

A Service-minded individual with attention to detail is required. Previous people management experience in a fast-paced contact centre environment is preferred. Familiarity with O365, Power BI, and CRM systems is an advantage. Strong PC skills, especially in Microsoft Excel and MS Teams, are essential. The ideal candidate should be able to drive results and work under pressure.

Estimated Salary Range: £55,000 - £75,000 per annum

  • Hemel Hempstead, Hertfordshire, United Kingdom UK Greetings Full time

    At UK Greetings, we're seeking a highly motivated Customer Experience Ambassador to join our retail team on a part-time basis. As a key member of our team, you'll be responsible for ensuring that our products are displayed to their fullest potential in-store. Your primary goal will be to deliver exceptional customer experiences and maintain a positive...


  • Hemel Hempstead, Hertfordshire, United Kingdom Auto Skills UK Full time

    Job Summary: We are seeking a skilled Customer Service Experience Specialist to join our Hemel Hempstead team. As a key member of our service department, you will be responsible for taking bookings, meeting customers, updating them on technical issues, dealing with complaints, and seizing opportunities for up-selling products.About the Role:This role...


  • Hemel Hempstead, Hertfordshire, United Kingdom Connexa Technology Limited Full time

    Career Opportunity: Customer Experience Solutions ManagerWe are seeking an experienced Customer Experience Solutions Manager to lead our technical support team in Hemel Hempstead. As a key member of our team, you will be responsible for delivering high-quality customer experiences through effective technical support.About the RoleThis is a leadership...


  • Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a UK Customer Support Specialist to join our team at beBee Professionals in Hemel Hempstead.Responsibilities:Provide customer support via phone, email, and chat.Offer accurate product and service information.Resolve customer complaints efficiently and escalate when necessary.Process customer orders and manage account details.Keep accurate...


  • Hemel Hempstead, Hertfordshire, United Kingdom Tesco Full time

    As Customer Experience Director, you will be responsible for creating a positive shopping experience for customers at Tesco. You will lead a team of colleagues to ensure that customers receive exceptional service and that store policies are followed. Your duties will include coordinating the store team to deliver an easy, fuss-free shopping experience for...


  • Hemel Hempstead, Hertfordshire, United Kingdom Three Full time

    About UsAt Three, we're on a mission to deliver better connectivity every day for every customer. Our brand embodies the strength of our network and our commitment to providing an outstanding experience for our customers.Salary and BenefitsWe offer a competitive hourly rate of £12 per hour, plus an on-target bonus of 25% paid out monthly based on store...


  • Hemel Hempstead, Hertfordshire, United Kingdom Three Full time

    About the RoleWe're looking for a talented individual to join our team as a Customer Experience Ambassador. As a key member of our store team, you'll be responsible for delivering exceptional customer service and ensuring that every customer leaves our store feeling valued and satisfied.Key ResponsibilitiesProvide outstanding customer service and support to...


  • Hemel Hempstead, Hertfordshire, United Kingdom Cooks Motor Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Cooks Motor Group.As a Service Advisor, you will be the main point of contact for our customers, providing exceptional service and support throughout their vehicle's maintenance and repair process.You will work closely with our...


  • Hemel Hempstead, Hertfordshire, United Kingdom Primark Stores Limited Full time

    We are looking for a highly motivated and enthusiastic Customer Experience Associate to join our Primark team in Hemel Hempstead. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.About the PositionThis part-time role offers a competitive hourly rate...


  • Hemel Hempstead, Hertfordshire, United Kingdom Away Resorts Ltd Full time

    Role OverviewAs a Customer Experience Representative at Away Resorts Ltd, you will play a vital role in ensuring our guests have an exceptional holiday experience. Your responsibilities will include resolving guest complaints, liaising with colleagues to provide excellent service, and being one of the first points of contact for our Holiday Homeowners.Key...


  • Hemel Hempstead, Hertfordshire, United Kingdom Haven Full time

    Job Title: Chief Customer Experience OfficerJob Summary:Haven is seeking a skilled Chief Customer Experience Officer to lead our Customer Lifecycle Marketing team. This role will be responsible for creating and implementing a customer-centric strategy that drives sales and revenue growth.About the Role:Owning and developing the CRM strategy for Haven,...

  • Sales Assistant

    4 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom Dreams Full time

    The Role:In this exciting opportunity, you will be a vital part of our Retail team in Hemel Hempstead, working 16 hours a week to deliver exceptional customer experiences.We want every store visit to be exceptional for our customers, so you will work closely with members of the public to understand their needs and advise them on high-value purchases.As a...


  • Hemel Hempstead, Hertfordshire, United Kingdom Auto Skills UK Full time

    Job Title: Service Department Operations ManagerA career opportunity exists for an experienced Service Advisor to join our Auto Skills UK team in Hemel Hempstead, overseeing the service department.We are looking for a highly skilled and motivated individual to take charge of our busy service operation, ensuring excellent customer satisfaction and...


  • Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a reliable Delivery Driver to join our logistics team in Hemel Hempstead, United Kingdom. The successful candidate will be responsible for delivering goods to customers in a timely and safe manner, while maintaining excellent service and adhering to delivery schedules.Key Responsibilities:Deliver goods to customers across various locations,...


  • Hemel Hempstead, Hertfordshire, United Kingdom Royal Mail Group Full time

    About This RoleWe are seeking a reliable and efficient Mail Delivery Specialist to join our team. As a key member of our delivery operation, you will be responsible for the safe and timely delivery of mail and packages to customers across the region.ResponsibilitiesDeliver mail and packages to customers in a safe and timely manner, following established...


  • Hemel Hempstead, Hertfordshire, United Kingdom Thrive Homes Full time

    Job Title: Customer Service Centre ManagerJob Summary: We are seeking a highly skilled Customer Service Centre Manager to lead our customer service operations across various contact channels. The successful candidate will be responsible for managing a dynamic team, driving customer satisfaction, and ensuring exceptional customer experience.Key...


  • Hemel Hempstead, Hertfordshire, United Kingdom NTT Global Data Centers EMEA UK ltd Full time

    Job SummaryThe Critical Facilities Maintenance Shift Lead will be responsible for ensuring the delivery of Facility Management (FM) services to NTT Data Centers, maintaining operational performance and efficiency to the highest standards.This role will provide engineering support and guidance on property matters affecting the management and development of...


  • Hemel Hempstead, Hertfordshire, United Kingdom Brookwood Recruitment Ltd Full time

    Channel Marketing Manager Role OverviewWe are seeking a talented Channel Marketing Manager to join our UK Systems Marketing Team.This dynamic role offers the opportunity to drive demand, support product launches, and maximize sell-through across various retail channels.Key Responsibilities:Marketing Ownership: Manage all marketing initiatives for 'Systems'...


  • Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hemel Hempstead, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Hemel Hempstead, Hertfordshire, United Kingdom Butlin's Full time

    About the RoleWe are seeking a highly skilled Event Experience Manager to join our team at Butlin's. As an Entertainment Development Director, you will play a key role in developing and executing large-scale events for up to 6000 guests.The successful candidate will have experience in leading creative development and/or operational planning for music-based...