Customer Experience Manager UK
5 days ago
We are Selecta, the largest provider of unattended self-serve coffee and convenience food in Europe. We are seeking a Digital Operations Director to manage our front-line Client Experience teams, ensuring the ongoing satisfaction of our clients. This role involves responsibility for a national service that caters to over 3,500 businesses across the UK.
Responsibilities:- Exceed departmental KPIs by effectively managing the team, planning capacity, and evaluating daily performance.
- Maintain staff retention by selectively recruiting competent associates and providing ongoing development opportunities.
- Maximise team performance by clearly communicating job expectations, planning, and monitoring performance.
- Develop and enforce systems, policies, procedures, and productivity standards.
A Service-minded individual with attention to detail is required. Previous people management experience in a fast-paced contact centre environment is preferred. Familiarity with O365, Power BI, and CRM systems is an advantage. Strong PC skills, especially in Microsoft Excel and MS Teams, are essential. The ideal candidate should be able to drive results and work under pressure.
Estimated Salary Range: £55,000 - £75,000 per annum-
Customer Experience Ambassador
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Customer Service Experience Specialist
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Customer Experience Solutions Manager
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UK Customer Support Specialist
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Customer Experience Director
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Customer Experience Ambassador
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Hemel Hempstead, Hertfordshire, United Kingdom Three Full timeAbout UsAt Three, we're on a mission to deliver better connectivity every day for every customer. Our brand embodies the strength of our network and our commitment to providing an outstanding experience for our customers.Salary and BenefitsWe offer a competitive hourly rate of £12 per hour, plus an on-target bonus of 25% paid out monthly based on store...
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Customer Experience Ambassador
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Customer Experience Specialist
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Hemel Hempstead, Hertfordshire, United Kingdom Cooks Motor Group Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Cooks Motor Group.As a Service Advisor, you will be the main point of contact for our customers, providing exceptional service and support throughout their vehicle's maintenance and repair process.You will work closely with our...
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Customer Experience Associate
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Hemel Hempstead, Hertfordshire, United Kingdom Primark Stores Limited Full timeWe are looking for a highly motivated and enthusiastic Customer Experience Associate to join our Primark team in Hemel Hempstead. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store.About the PositionThis part-time role offers a competitive hourly rate...
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Customer Experience Representative
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Chief Customer Experience Officer
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Sales Assistant
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UK Goods Transportation Coordinator
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Customer Support Specialist
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