UK Customer Support Specialist
2 months ago
We are seeking a UK Customer Support Specialist to join our team at beBee Professionals in Hemel Hempstead.
Responsibilities:
- Provide customer support via phone, email, and chat.
- Offer accurate product and service information.
- Resolve customer complaints efficiently and escalate when necessary.
- Process customer orders and manage account details.
- Keep accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with administrative tasks as needed.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume customer inquiries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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