Critical Facilities Maintenance Shift Lead

2 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom NTT Global Data Centers EMEA UK ltd Full time

Job Summary

The Critical Facilities Maintenance Shift Lead will be responsible for ensuring the delivery of Facility Management (FM) services to NTT Data Centers, maintaining operational performance and efficiency to the highest standards.

This role will provide engineering support and guidance on property matters affecting the management and development of NTT Data Centers.

The successful candidate will be responsible for managing the shift engineers, including training, absence coverage, and scenario drills.

They will provide technical support and leadership across the shift, responding to incidents and working with other shift leads to complete handovers.

Key Responsibilities

  • Manage and control manpower and resources/materials on a day-to-day basis
  • Consult with clients and building users to minimize disruption during maintenance work
  • Motivate and engage a high-performance work environment
  • Proactively manage individual and team performance
  • Work closely with the Critical Facilities Maintenance Manager to ensure services are delivered in accordance with best practices
  • First-line escalation for incidents
  • Manage ticketing queues
  • Manage specialist sub-contractors on site
  • Ensure sub-contractors comply with NTT rules and regulations
  • Administer sub-contractor work approvals and safe operation
  • Develop Emergency Operations Procedures and Standard Operating Procedures

Requirements

  • Commitment to delivering excellent customer service
  • Full driving license valid for use in the UK
  • Undergo full security checks to BS7858:2019
  • Experience in facilities, operations, or engineering in a Data Center critical environment
  • Working knowledge of engineering operations in Mission Critical Environments
  • Ability to present complex technical problems and resolution options
  • Comprehensive mechanical engineering understanding
  • LV Switching experience (HV an advantage)
  • AP12 LV/ AP15 HV Authorized Person

About NTT Global Data Centers EMEA UK

NTT Global Data Centers EMEA UK is a leading data center provider, supporting clients from various industries with our talented team of nearly 900 people.

We design and operate 18 data center locations across 160,000 sqm in Germany, Austria, Switzerland, the Netherlands, and Great Britain, expanding into further markets.

We value expert knowledge and people who want to shape the future, offering opportunities to work worldwide within the NTT Group if qualified and interested.

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