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Customer Experience Specialist
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Cooks Motor Group.
As a Service Advisor, you will be the main point of contact for our customers, providing exceptional service and support throughout their vehicle's maintenance and repair process.
You will work closely with our technicians and other colleagues to ensure that our customers receive a seamless and transparent experience.
Key responsibilities include scheduling vehicles for appointments, conducting pre-appointment customer calls, maintaining accurate customer records, and promoting additional services and repairs.
This is an excellent opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.