Customer Experience Representative

3 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Cineworld Cinemas Ltd Full time
Key Responsibilities

As a Customer Experience Representative, your key responsibilities will include:

  1. Cash Handling: Accurately process transactions and manage cash handling procedures.
  2. Food Handling: Prepare and serve food and beverages to our customers, while maintaining high standards of hygiene and safety.
  3. Cleaning: Ensure that our cinema facilities are clean and well-maintained, meeting the highest standards of cleanliness and safety.
  4. Heavy Lifting: Perform heavy lifting tasks as required, such as stock replenishment and cleaning equipment.
  5. Compliance with Health and Safety Regulations: Adhere to all health and safety policies and procedures to ensure a safe working environment for both colleagues and customers.
  6. Increasing Sales: Identify opportunities to increase sales and revenue through upselling and cross-selling techniques.
  7. Maintaining Standards: Consistently deliver high-quality service, maintaining the highest standards of customer satisfaction.
  8. Following Policies and Procedures: Follow all company policies and procedures, adhering to guidelines and regulations.

Salary: £8-10 per hour (estimated), depending on location and experience. Benefits include 28 days' holiday per year (pro rata), Virtual GP, Pension Scheme, cash back healthcare plan, eye care scheme, and retail incentives.



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