Customer Experience Manager
2 weeks ago
We are looking for a highly skilled Operations Oversight Specialist to join our team in Hemel Hempstead. The successful candidate will be responsible for leading and managing service delivery teams across multiple locations, ensuring timely and effective customer issue resolution, and developing standardised procedures for consistent service delivery.
The ideal candidate will have ITIL certification and a background in managing service delivery across multi-site operations, with a focus on adhering to Service Level Agreements (SLAs) and promoting continuous improvement.
- Co-ordinate team efforts to achieve service delivery objectives.
- Monitor and analyse performance metrics to identify areas for improvement.
- Develop and implement process improvements to enhance service delivery.
- Manage relationships with internal stakeholders to ensure seamless service delivery.
- Conduct regular audits to ensure compliance with SLAs and operational procedures.
What We Offer: A competitive salary of £65,000 - £75,000 per annum, a comprehensive benefits package, and opportunities for career advancement and professional growth.
-
Administrative and Customer Experience Manager
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Cobham Consulting Full timeRole SummaryCobham Consulting seeks a skilled and experienced Administrative and Customer Experience Manager to join our team.About the JobThis position requires an individual with excellent communication and interpersonal skills to handle customer queries and resolve issues efficiently.The ideal candidate will be responsible for adhering to Health & Safety...
-
Customer Experience Representative
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Cineworld Cinemas Ltd Full timeKey ResponsibilitiesAs a Customer Experience Representative, your key responsibilities will include:Cash Handling: Accurately process transactions and manage cash handling procedures.Food Handling: Prepare and serve food and beverages to our customers, while maintaining high standards of hygiene and safety.Cleaning: Ensure that our cinema facilities are...
-
Customer Experience Director
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom Tesco Full timeAs Customer Experience Director, you will be responsible for creating a positive shopping experience for customers at Tesco. You will lead a team of colleagues to ensure that customers receive exceptional service and that store policies are followed. Your duties will include coordinating the store team to deliver an easy, fuss-free shopping experience for...
-
Customer Experience Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom We Buy Any Car Ltd. Full timeThis Sales Executive position offers an exciting opportunity to join We Buy Any Car Ltd.'s dynamic team.The ideal candidate will:Work closely with customers to understand their needs and provide tailored solutions.Meet or exceed sales targets through effective time management and negotiation skills.Liaise with the back office team to ensure seamless...
-
Customer Experience Director
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Careers Full timeJob Title: Customer Experience DirectorLocation: Hemel HempsteadSalary:£29,000 - £31,000 per annumAbout Us:We are Adventure Leisure, a leading leisure operator across the UK with established brands Mr Mulligans and Bunkers. Our mission is to provide exceptional customer experiences and create lasting memories for our guests.Your Role:You will be...
-
Customer Experience Ambassador
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom UK Greetings Full timeAt UK Greetings, we're seeking a highly motivated Customer Experience Ambassador to join our retail team on a part-time basis. As a key member of our team, you'll be responsible for ensuring that our products are displayed to their fullest potential in-store. Your primary goal will be to deliver exceptional customer experiences and maintain a positive...
-
Customer Experience Director
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Adventure Leisure Full timeJob Summary:We are seeking an experienced Leisure Destination Leader to join our team at Mr Mulligans Hemel.This is an exciting opportunity to lead a high-performing team and contribute to the continued success of our leisure brand.As a Leisure Destination Leader, you will be responsible for driving revenue growth, improving customer satisfaction and...
-
Customer Experience Expert
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full timeHamilton Barnes Associates Limited is seeking a skilled Junior Support Engineer to join our team. As a key member of our support staff, you will be responsible for providing technical assistance to our customers, resolving issues, and escalating concerns as needed.Job Description: This is a dynamic role that requires strong communication and problem-solving...
-
Customer Experience Ambassador
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Cineworld Cinemas Ltd Full timeCoffee Shop Team Member Job DescriptionThis is a fantastic opportunity to join our dynamic team at Cineworld Cinemas Ltd as a Coffee Shop Team Member. We are looking for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.Main Responsibilities:Deliver legendary customer service by building strong...
-
Digital Customer Experience Specialist
2 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Holding GmbH Full timeJob OverviewWe are seeking a highly skilled Digital Customer Experience Specialist to join our team. This role is responsible for delivering an exceptional customer experience across all digital channels, ensuring seamless interactions with our customers and driving business growth.As a key member of our customer experience team, you will be the face of our...
-
Administrative Support Officer
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Cobham Consulting Full timeCobham Consulting is seeking an Administrative Support Officer - Customer Experience to join our team. This is an exciting opportunity for someone looking to gain experience in customer services and administrative support.About the RoleYou will be working closely with our Customer Services Manager to ensure that all customer orders and queries are dealt with...
-
Customer Service Experience Specialist
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom Auto Skills UK Full timeJob Summary: We are seeking a skilled Customer Service Experience Specialist to join our Hemel Hempstead team. As a key member of our service department, you will be responsible for taking bookings, meeting customers, updating them on technical issues, dealing with complaints, and seizing opportunities for up-selling products.About the Role:This role...
-
Hemel Hempstead, Hertfordshire, United Kingdom Cineworld Cinemas Ltd Full timeWe are looking for a talented Store Associate - Barista and Customer Service to join our team at Cineworld Cinemas Ltd. As a key member of our team, you will be responsible for providing legendary customer service, creating the Starbucks Experience, and maintaining a clean and comfortable store environment.Responsibilities:Build relationships and deliver...
-
Mixology and Customer Experience Professional
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Mitchells & Butlers Leisure Retail Limited Full timeWe are seeking a Hospitality Service Assistant to join our team at Mitchells & Butlers Leisure Retail Limited.As a Hospitality Service Assistant, you will have the opportunity to provide an exceptional experience for our guests by serving delicious drinks and providing outstanding customer service.Please note that you must be at least 18 years old to be...
-
Customer Success Account Manager
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time*Work Schedule*Standard (Mon-Fri)*Environmental Conditions*Office*Job Description* Position Summary: As a Customer Success Account Manager at Thermo Fisher Scientific, you will have the outstanding opportunity to drive growth and foster relationships with our valued customers. You will play a pivotal role in our sales operations, focusing on delivering...
-
Customer Success Account Manager
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time*Work Schedule*Standard (Mon-Fri)*Environmental Conditions*Office*Job Description* Position Summary: As a Customer Success Account Manager at Thermo Fisher Scientific, you will have the outstanding opportunity to drive growth and foster relationships with our valued customers. You will play a pivotal role in our sales operations, focusing on delivering...
-
Digital Experience Coordinator
7 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Holding GmbH Full timeJob DescriptionWe are seeking a highly motivated and digitally savvy Digital Customer Experience Coordinator to join our team. The successful candidate will be responsible for coordinating potential leads from digital sources, ensuring we maximize sales opportunities while delivering exceptional customer experiences.Key Responsibilities:Live Chat...
-
Candidate Experience Manager
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom NHS Professionals Full timeAbout The CandidateThe ideal Candidate Experience Manager will be responsible for keeping candidates informed and engaged at every stage, ensuring they can start booking shifts with ease.They will work collaboratively to ensure top-quality onboarding and provide seamless, efficient recruitment experiences.Key benefits include a generous annual leave...
-
Employee Experience Manager
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Spencer - Richardson Full timeJob DetailsWe are currently seeking a People & Culture Administrator to join our team in the construction and plant hire industry.Job SummaryThis role involves managing the employee life-cycle, drafting contracts, and supporting the payroll team with new starters' setup and changes.ResponsibilitiesOversee the entire employee life-cycle, ensuring seamless...
-
Retail Customer Service Manager
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Entain Full timeAt Entain, we are seeking a Retail Customer Service Manager to join our team. As a key holder, you will be responsible for delivering top customer service and driving standards on a daily basis.This role involves serving customers and building rapport to encourage repeat custom. You will work closely with the Shop Manager to ensure high shop standards are...