Customer Experience Manager

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa Careers Full time
About the Role

We are looking for a highly skilled Operations Oversight Specialist to join our team in Hemel Hempstead. The successful candidate will be responsible for leading and managing service delivery teams across multiple locations, ensuring timely and effective customer issue resolution, and developing standardised procedures for consistent service delivery.

The ideal candidate will have ITIL certification and a background in managing service delivery across multi-site operations, with a focus on adhering to Service Level Agreements (SLAs) and promoting continuous improvement.

  • Co-ordinate team efforts to achieve service delivery objectives.
  • Monitor and analyse performance metrics to identify areas for improvement.
  • Develop and implement process improvements to enhance service delivery.
  • Manage relationships with internal stakeholders to ensure seamless service delivery.
  • Conduct regular audits to ensure compliance with SLAs and operational procedures.

What We Offer: A competitive salary of £65,000 - £75,000 per annum, a comprehensive benefits package, and opportunities for career advancement and professional growth.



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