Help Desk Specialist
16 hours ago
We are seeking a Help Desk Specialist to join our IT Client Services team. The successful candidate will have experience in a 1st Line level IT support role, excellent communication skills, both written and verbal, and proven experience of incident management systems (ServiceNow).
Responsibilities:- Provide technical support to clients using client-facing software
- Collaborate with internal and external teams to resolve issues efficiently
- Communicate effectively through teamwork by sharing knowledge through documented processes
- Maintain relationships with key stakeholders and ensure regular ticket updates to manage customer expectations
**Estimated Salary:** £60,000 - £70,000 per annum (£150 per day)
**Benefits:*
- Remote work options
- Opportunity to work with a range of client-facing software
- Collaborative team environment
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