Help Desk Specialist

16 hours ago


East Liverpool, Ohio, United Kingdom Reed Technology Full time
About the Role

We are seeking a Help Desk Specialist to join our IT Client Services team. The successful candidate will have experience in a 1st Line level IT support role, excellent communication skills, both written and verbal, and proven experience of incident management systems (ServiceNow).

Responsibilities:
  • Provide technical support to clients using client-facing software
  • Collaborate with internal and external teams to resolve issues efficiently
  • Communicate effectively through teamwork by sharing knowledge through documented processes
  • Maintain relationships with key stakeholders and ensure regular ticket updates to manage customer expectations

**Estimated Salary:** £60,000 - £70,000 per annum (£150 per day)

**Benefits:*

  • Remote work options
  • Opportunity to work with a range of client-facing software
  • Collaborative team environment

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