Help Desk Support Specialist

12 hours ago


East Liverpool, Ohio, United Kingdom CV-Library Full time
Job Description

We are seeking a highly skilled Technical Service Representative to join our team at CV-Library. As a key member of our technical support team, you will be responsible for delivering exceptional service to our customers, providing timely and effective resolutions to technical issues, and escalating complex problems to senior support teams when necessary.

Key Responsibilities:

  • Provide comprehensive IT support to our business user base, ensuring prompt resolution of technical issues and excellent customer service.
  • Administer Active Directory, VOIP and digital phone systems to ensure seamless functionality and deliver an optimal communication experience for our customers.
  • Troubleshoot and resolve network connectivity issues, manage service & security incidents within a service desk ticketing solution.
  • Engage in production support and drive continuous improvement initiatives to refine team workflows and deliver high-quality solutions consistently.

Required Skills and Qualifications:

  • Minimum 1 year working in a support role.
  • Active Directory expertise.
  • Windows 10/11 operating system proficiency.
  • Office 365 skills.
  • VoIP Telephony knowledge.
  • Linux and Mac support abilities.
  • Excellent customer service skills.
  • Anti-malware solution support capabilities.
  • An appropriate qualification would also be beneficial.

Benefits:

This role offers a fantastic opportunity for someone wanting to progress in the IT industry, with extensive training packages and excellent progression opportunities available.

Salary and Benefits:

The successful candidate can expect a salary of £25,000 - £28,000 per annum, plus benefits including professional development opportunities and a supportive team environment.


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