IT Support Specialist

2 hours ago


East Liverpool, Ohio, United Kingdom CV-Library Full time

Job Overview

We are seeking an experienced Help Desk Support Technician to join our team at CV-Library in Liverpool. As a key member of our technical support team, you will be responsible for delivering exceptional IT services to our clients.

Salary and Benefits

The successful candidate can expect a competitive salary of £27,000 per annum, with excellent benefits and opportunities for career progression.

Key Responsibilities

  • Provide first-line technical support to clients via phone, email, and remote desktop sessions.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Administer Active Directory, VOIP systems, and digital phone systems.
  • Manage service incidents within a service desk ticketing solution.
  • Engage in production support and drive continuous improvement initiatives.

Requirements

  1. A minimum of 1 year of experience in a support role.
  2. Excellent customer service skills.
  3. Knowledge of Active Directory, Windows operating systems, Office 365, and VOIP telephony.
  4. Familiarity with Linux and Mac support.
  5. An appropriate qualification is desirable but not essential.

What We Offer

We offer extensive training packages and excellent progression opportunities for the right candidate. If you are looking for a challenging and rewarding role in a dynamic environment, please apply now.



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