IT Support Specialist
2 hours ago
Job Overview
We are seeking an experienced Help Desk Support Technician to join our team at CV-Library in Liverpool. As a key member of our technical support team, you will be responsible for delivering exceptional IT services to our clients.
Salary and Benefits
The successful candidate can expect a competitive salary of £27,000 per annum, with excellent benefits and opportunities for career progression.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and remote desktop sessions.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Administer Active Directory, VOIP systems, and digital phone systems.
- Manage service incidents within a service desk ticketing solution.
- Engage in production support and drive continuous improvement initiatives.
Requirements
- A minimum of 1 year of experience in a support role.
- Excellent customer service skills.
- Knowledge of Active Directory, Windows operating systems, Office 365, and VOIP telephony.
- Familiarity with Linux and Mac support.
- An appropriate qualification is desirable but not essential.
What We Offer
We offer extensive training packages and excellent progression opportunities for the right candidate. If you are looking for a challenging and rewarding role in a dynamic environment, please apply now.
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