IT Support Specialist

3 days ago


East Liverpool, Ohio, United Kingdom Reed Technology Full time
Job Opportunity

We are seeking a highly motivated IT Support Specialist to join our team at Reed Technology.

The estimated salary for this role is £150 per day, making it an attractive opportunity for those looking to advance their career in IT support.

As an IT Support Specialist, you will be responsible for providing customer-centric support to various clients. This will involve managing call handling, ticket and incident management, escalation, and first-line investigation and resolution in line with ITIL standards.

You will also troubleshoot issues by consulting documentation, knowledge bases, support systems, and relevant websites. Additionally, you will ensure regular ticket updates to manage customer expectations and resolve calls in a timely manner with client agreement.

Your key responsibilities will include:

  • Providing customer-focused support
  • Managing call handling, ticket, and incident management processes
  • Troubleshooting technical issues using available resources
  • Updating tickets to maintain customer satisfaction
  • Resolving calls efficiently with client consent

Requirements for the role include:

  • Customer service experience via phone and email
  • Proven experience of incident management systems (ServiceNow)
  • Background in 1st Line level IT support
  • Excellent written and verbal communication skills

This position offers a unique opportunity to work with internal and external teams, sharing knowledge through documented processes and maintaining relationships with key stakeholders.



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